Returns & Exchanges
Eligible items can be returned or exchanged within 7 days of delivery.
7-Day Policy
You may request a return or exchange within 7 days after your order is delivered.
Item Condition
Items must be unused, unworn, unwashed, unaltered and returned with original tags and packaging.
Not Eligible
Sale or clearance items, used items, damaged-after-delivery items, and hygiene-sensitive accessories are not eligible.
Courier Charges
Customer return courier charges apply unless Nooré sent the wrong item or the item arrived damaged.
Refunds
Approved refunds are processed after inspection. Refunds may be issued through bank transfer, mobile wallet or store credit.
How to Request
Contact customer care with your order number, phone number, reason and clear photos if the item is damaged or incorrect.